01

Foundation cost

The foundation normally reflects the product modules, environments, user or account model, and support level required for the approved business scope.

  • Platform modules
  • Environment and access model
  • Support arrangement
02

Implementation cost

Implementation covers the work needed to make the platform fit the business rather than simply making it available.

  • Discovery and workflow design
  • Brand and journey configuration
  • Integrations, testing, and launch
03

Questions a transparent proposal should answer

A proposal should distinguish included scope from assumptions, optional work, third-party costs, change control, and the responsibilities of each party.

  • What is included?
  • What is recurring?
  • Which provider fees are separate?
  • How are changes scoped?