Foundation cost
The foundation normally reflects the product modules, environments, user or account model, and support level required for the approved business scope.
- Platform modules
- Environment and access model
- Support arrangement
Implementation cost
Implementation covers the work needed to make the platform fit the business rather than simply making it available.
- Discovery and workflow design
- Brand and journey configuration
- Integrations, testing, and launch
Questions a transparent proposal should answer
A proposal should distinguish included scope from assumptions, optional work, third-party costs, change control, and the responsibilities of each party.
- What is included?
- What is recurring?
- Which provider fees are separate?
- How are changes scoped?
